Security Solutions

Let us take care of your security solutions, so that you can focus on your core business!

What our guards do?

Logging in the information of all visitors and guests to the residence/office and recording complete and accurate logs
To ensure only guests with a permit are allowed to enter closed premises in the residence/office
To check that all contractors/employees coming to the worksite have valid employee ID's or passes
Ensure that guest vehicles/delivery cars are parked in the designated area
Ensure that no-smoking laws are enforced
Locking and unlocking the premises at proper times.
Ensure that all guests have a positive customer experience.
Act fairly and not discriminate on the grounds of gender, sexual orientation, marital status, race, nationality, ethnicity, religion or beliefs, disability
Guarding property against destruction, damage, or theft
Guarding people against assault or other injuries sustained by the unlawful conduct of others.

Our guards will:

Always wear the uniform and make sure that they have a smart appearance
Work in a team as well as on your own
Think fast and can solve complex issues
Be confident to undertake 100% of all specific duties
Prevent loss and damage to residence/office  by reporting irregularities to management
Keep an eye for signs of crime or disorder and investigate disturbances
Deal with guests and staff in a professional and courteous manner
Take effective action in an emergency situation and co-operate fully with the authorities
Carry out security patrols throughout the allocated residence/office
Efficiently monitor CCTV for the prevention of crime and to ensure the Health and Safety of staff and visitors.
Meet and greet staff and guests, being visible and encouraging with any assistance needed.
Act as a First Aider, Fire Marshal, and Traffic Marshal when required.

HOUSEKEEPING Solutions

Our housekeeping staff will:

Ensure the smooth and efficient running of all the housekeeping requirements of the office/residence.
Communicate with the residence/office pest-control and other contracted companies to ensure that effective programs are conducted.
Assist in overseeing the cleanliness of office/residence
Ensure all company/residence cleanliness standards have been implemented
Ensure we deliver the TRANA brand promise and provide exceptional guest service at all times.
Handles any customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest interactions with good working relationships.
Assists in the preparation and updates of the Housekeeping Departmental Operations Manual.
Ensure Housekeeping service standards are in accordance with the Operations Manual.
Records all purchase requests and invoices for Housekeeping related expenses.
Ensure a complete understanding of and adhere to employee rules and regulations.
Follow all residence,company, and local rules, policies, and regulations relating to fire and hazard safety, and security.